CAN I HIRE A MEDICAL BILLING COMPANY THAT IS OUT OF STATE? Yes, due to the HIPAA laws, compliant companies are now required to submit claims in a national standard format. Therefore, all claims, whether they originate from Alaska or Florida, have the same date field requirements and medical billing rules and regulations. This applies to all carriers, Medicare, State Medicaid, and even local IPA and health plans, thereby making it possible for a company in Phoenix Arizona to bill effectively for companies nationwide. Our extended and early hours make it possible to reach our company during all hours of nationwide operations.
DO I GET THE PAYMENTS DIRECTLY OR DO THEY GO TO THE BILLING COMPANY? Payments go to our clients.
CAN I CANCEL AT ANY TIME? You can cancel at any time but you must provide a 30-day written notice. We don’t use restrictive, long-term contracts because we believe in earningyour continued business – every day, every month, for years to come.
DO I HAVE A GUARANTEE? We can guarantee that live claims will be submitted within 24 hours. We can also assure you that claims will be followed up on, in a timely matter. We will monitor your reimbursement to insure you are being paid accurately and appropriately. Because our company is paid on a percentage of collections, we do everything we can to expedite claims submission and reimbursement.
WHAT DO I DO WITH MY EXISTING BILLING AND OUTSTANDING RECEIVABLES? APEX can convert your old accounts receivable and integrate it.
WHAT SOFTWARE DO YOU USE? APEX medical billing software is called HealthFusion and allows us the flexibility to perform medical billing for all specialties. HealthFusion is cloud based medical billing platform, therefor we can efficiently service anywhere in the USA. Clients have the option of using our software or their own. We are not like most medical billing companies. We work hand in hand with you to create a solution that is tailored to your specific needs unlike other medical billing companies who adopt the philosophy of “our way or the highway”.
DOES APEX ALLOW CLIENTS TO RUN THEIR OWN REPORTS? Yes, but it’s usually more efficient for clients to tell us what they need and let us send it. That way they don’t need to spend a lot of time figuring out how to extrapolate data into a report.
DOES APEX PROVIDE A DAILY REPORT TO CLIENTS OF WORK COMPLETED? We can, however since clients have full access to the software, it makes it easy for them to view all activity in real time.
WHAT KIND OF RESULTS HAVE APEX CLIENTS RECEIVED? APEX has a great track record for maintaining a healthy A/R for our clients. A/R over 90 days in the range of 12-15% is considered “best practice” in the industry, however APEX keeps our clients well below the best practice standard. Read our testimonials.
HOW MUCH DO YOUR SERVICES COST? Our pricing is customized to meet your needs. It’s based on several variables, including your specialty, number of providers, and average claims per month. We offer shared pricing, which means we do not get paid until you do!